When Obanana receives an application from Buyer for the return of the Item and/or refund, Obanana will notify Seller in writing (Email/Chat). Obanana will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies. In the event where the Buyer has commenced legal action against the Seller, the Buyer may provide the formal notification from the appropriate authority to request Obanana to continue to hold the purchase monies until a formal determination is available. Ten (10) calendar days after the return request is raised. The buyer’s application must be submitted via. By way of private agreement with Seller and Seller must send his/her confirmation to Obanana confirming such agreement.The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item or.The seller has delivered an Item that does not match the agreed specification (e.g.The Item was defective and/or damaged on delivery.

The Item has not been received by the Buyer.Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during, or after using Obanana Guarantee.īuyer may only apply for the refund and/or return of the Item in the following circumstances: Obanana Guarantee is a service provided by Obanana, at the User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Obanana Guarantee Period may be extended for a maximum period of three (3) days unless Obanana in its sole discretion determines that a longer extension is appropriate or required. Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Obanana Guarantee Period.

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